FREQUENTLY ASKED QUESTIONS
General FAQs
01 How to create an account
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02 How to log into my account
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03 How do i reset my password?
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04 what do i do if my card (MasterCard, verve or Visa) does not work?
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05 Why do i have to pay N100 service charge?
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06 How do i resolve any issues i may have?
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07 What payment gateway do we use?
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08 How do i buy and earn?
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09 Can i sign up as an agent on PAYORBORO?
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10 What bill payment services do you offer?
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Buy Power
01 How do i buy electricity on PAYORBORO?
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02 I did not get an SMS with my token after purchase, what do i do?
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03 Can i buy power when there is a debt on my meter?
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04 Why is there a debt on my meter
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05 How do i load my token?
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06 Why did my meter reject the token i purchased?
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07 Why did I get the response "Used" after loading my token?
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08 I bought token for a wrong meter, what do I do?
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09 Can I get a refund after token has been generated?
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10 How long does it take for a token to expire?
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11 What electricity distribution services do we offer?
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12 Can i buy tokens at any time of the day?
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DSTV & GOTV
01 How do I recharge DSTV/GOTV decoder?
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02 Why is there no signal on my DSTV/GOTV decoder?
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03 My DSTV/GOTV was not activated after payment
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Cable TV
01 How do I recharge STARTIMES decoder?
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02 Why is there no signal on my STARTIMES decoder?
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03 Why is my STARTIMES decoder not coming on?
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04 My STARTIMES was not activated after payment.
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Airtime & Data
01 How can I buy airtime on PAYORBORO?
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02 Will I get my airtime or data instantly after purchase?
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03 I bought airtime for a wrong phone number, what do I do?
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04 What do I do when I do not receive my airtime or data?
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Borrow Power
01 Can I borrow electricity on PAYORBORO?
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02 How do I borrow electricity?
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03 Do I need any collateral to borrow electricity?
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04 Will I get lots of messages to pay back my loan?
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