/ Faq

How can we help you?

Most Frequently asked questions(FAQ)
  • How do i purchase Pay TV Bouquets

    • Type the URL www.payorboro,com in a browser [ Laptop, phone, Tablet or Desktop]

      • a. If you are a new user kindly click on “REGISTER” to create an account and enter your details on the next page.

      b. If you are an existing user click on “LOGIN” and enter your login details. You’ll be taken to a page where you will be asked to put in your customer id, the amount you want to purchase and method of payment.

      c. You would be taken to a confirmation page to check that the customer id and other details are valid.

      d. Click confirm and you would be redirected to the payment gateway to enter your payment details.

      e. On successful payment, the receipt of your successful transaction will be displayed, and customers can print this receipt or save on their system. The customer receipt will be displayed

  • Can i purchase a TV bouquet without registering?

      • a. Yes, you can.

      b. b. You can do so by clicking on the Pay for a service button and follow the preceding steps.

  • What is the minimum amount for purchasing TV bouquets?

    • The minimum amount depends on the bouquet plan selected.

  • What if it is taking so much to be redirected to the payment gateway?

      • a. There is probably a network problem. Kindly Click the Refresh button on your browser or contact us via a phone call via 09026298534.

  • What happens if my card (VERVE, VISA, MASTERCARD) doesn’t work?

      • a. Make sure your card is activated for online transactions. You can go to your bank and ask them to activate your card for online transactions..

      b. You can contact us customercare@payorboro.com for more enquiries or contact us via a phone call via 09026298534

  • How do I print my receipt?

      • a. You can print your receipt by going to "MY TRANSACTIONS" on the main menu.

      b. In the Transaction History table displayed, there is a button called "View". Click on the details button. Filter using the date range.

      c. On the transaction details page, you can see the print receipt as the last item on the page. You would also see other details of the transaction on this page.

      d. d. Scroll to the bottom of the page. Click "PRINT RECEIPT" to print your receipt.

  • What payment options are available?

      • a. You can pay via your VISA CARD | VERVE CARD | MASTER CARD | USSD

  • How do I solve any other issues I may have?

      • a. You can send a mail to customercare@payorboro.com

      b. You can go to our Need Help page and contact us appropriately.

      c. You can call us on +234 902 629 8534

  • What is a recurring payment and how do I activate it?

      • a. Recurring Payments are automatic payments where you authorize us to collect the total charges from your debit card or bank account every month. This amount is deducted on the due date of every billing cycle, so that you never have to worry about missing out on your subscriptions.

      b. Simply select recurring payment when you make your payment for the month and subsequent months, the payment will be deducted automatically for you.

  • What is the benefit of recurring payments to me?

    • a. Greater convenience: Never miss out on your monthly subscription, one less thing to worry about.

      b. You can go to our Need Help page and contact us appropriately if you have any issues.

      c. You can call us on +234 902 629 8534.

  • StarTimes: What do I do? I have paid but I am still experiencing some difficulty.

    • Kindly contact StarTimes customer care on 014618888

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